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All sales are final
All cruise bookings and attraction tickets are strictly non-refundable and non-cancellable once payment is made. This includes change of mind, change of plans, illness, weather, late arrival, no-shows, and unused or partially used tickets.

Date changes and transfers
Date changes are not permitted. All tickets and bookings are non-transferable. Please check your dates, ticket type, and guest details carefully before completing your purchase.

Ticket validity
Tickets are only valid for the date, time, or validity period stated on the ticket. Tickets that expire unused cannot be refunded, extended, or exchanged.

Operator terms
Our tickets are for experiences run by third-party operators, including Disney Cruise Line and attraction operators. By purchasing, you also agree to the terms and conditions of the relevant operator, including their entry rules, age and height limits, dress codes, and safety requirements. Guests refused entry or boarding for failing to meet these requirements will not receive a refund.

Disney Cruise Line sailings
Cruise bookings are for sailings on the Disney Adventure, departing from Marina Bay Cruise Centre Singapore (61 Marina Coastal Drive, Singapore 018947). Please complete Disney Cruise Line’s online check-in before your sailing and arrive at your assigned Port Arrival Time. Guests who arrive after boarding has closed will not be able to board, and no refund or rebooking will be given. Guests must bring valid identification and travel documents as required by Disney Cruise Line and Singapore authorities.

Cancellations, closures, or changes by the operator
If an operator cancels a sailing, closes an attraction, or changes its schedule, any refund, rebooking, or compensation is decided by that operator under its own policies. We will contact you and pass on whatever the operator provides. Changes to timings, shows, rides, or activities do not qualify for a refund.

Booking errors and duplicate payments
If you were charged twice for the same order, contact us within 7 days and we’ll refund the duplicate payment.

Contact us
For help with your booking:
Email: LTTSupport@luxury.com.sg
Phone: +65 6732 4422